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Expert Service

Expert Customer Service

At Lumens, we take service excellence to a new level. We are passionate about helping our customers find the perfect fixture for their space. Whether it's a small remodel, a massive new construction project or the purchase of that just-right table lamp or modern gift, we are here to help.

We have brought together an impressive team of lighting professionals - many with over 10 years of lighting experience. All of our sales people are ALA certified, but that's just the foundation. Our hunger for knowledge in the areas of lighting and design drives us to be in a constant state of learning. We have weekly training sessions to make sure we are up to speed on the latest trends and technology advancements.

We are committed to complete satisfaction and are not just focused on making a sale. We want to truly understand both your functional requirements as well as your aesthetic desires before making recommendations. In addition, we are here to help with tracking down missing shipments, dealing with production delays as well as issues surrounding handling returns and replacements.

We listen to our customers, surveying them often, and are proud to have 98% satisfaction scores. We love to get positive feedback and rave reviews - and we get tons of them - we've shared just a few on our 'brag board!' below - but we also read the ones with constructive criticism. We strive to learn from our mistakes and are constantly looking for ways to improve our customer's experience. Welcome to Lumens. We are glad you stopped by and we hope to brighten your day!

Here's how you can Contact Us.


What Lumens Customers Have to Say About Our Service...

“Absolutely love all folks at Lumens. Wish the rest of the world ran as well!” - Marie

“Best experience I've had with online ordering.” - Judy

“Just keep doing business like you’re doing and everything will be fine. Good work and good web site.” – Richard

“Lumens customer service was extremely helpful in tracking down some hard-to-find items.” – David

“You people are amazing! Thank you for your excellent service and for your wonderful product selection!!” – Gerald

“Superlative customer service team! My interaction with Lumens was hands-down the best sales experience I've ever had.” - John

“The customer service at Lumens is excellent. I have always found the people to be extremely friendly and knowledgeable.” - Lynne

“Excellent service, wonderful product and clean site. I LOVE LUMENS!” - Sarah

 

 

Some brands are excluded.

Alessi, Artek, Arteriors, Artkalia, Bambrella, BDI, Bernhardt Design, Blomus, Blu Dot, Calligaris, Cane-line, Carl Hansen, Cherner Chair Company, Chilewich, Copeland Furniture, Driade, dweLED, Ethnicraft, Fermob, Fine Art Handcrafted Lighting, FLOS, Fredrick Ramond, Gan Rugs, Greenington, Gus Modern, Heller, Herman Miller, Hinkley, Hubbardton Forge, Huppe, Iittala, Kartell, Kebe, Knoll, Lafer, Lafuma, Lechuza, Loll Designs, Loloi, Luceplan, Lyon Beton, Magis, Marset, Midj, Minka Aire Fans, Modern Fan Company, Modern Forms, Modloft, Modloft Black, Moooi Carpets, Nanimarquina, Nelson Bubble Lamps, Nomon, Petite Friture, QLOCKTWO, Roll & Hill, Secto Design, Teckell, Toulemonde Bochart, Visual Comfort, Vitra, Vondom, WAC Lighting, ZANEEN design. Some eligible brands may include items that do not qualify for this promotion. This list is subject to change at any time. All open-box, clearance, light bulbs and some sale items are also excluded from this offer. Cannot be combined with any other offers or past orders.

Discount does not apply to furniture, clearance or open-box items.

Brand exclusions:

*Exclusions apply. Certain brands prohibit discounting and are excluded from this offer:

&Tradition, Alessi, Artek, Arteriors, Bambrella, BDI, Bernhardt Design, Big Ass Fans, Blomus, Blu Dot, Calligaris, Capital Lighting, Carl Hansen, Casablanca Fan Company, Cerno, Cherner Chair Company, Chilewich, Contardi Lighting, Copeland Furniture, Corbett Lighting, Craftmade, Currey & Company, Cyan Design, dweLED, EcoSmart Fire, Eglo, Elan Lighting, ET2 Lighting, Ethnicraft, Fanimation Fans, Fatboy, Feiss, Fermob, Fine Art Handcrafted Lighting, FLOS, Fredrick Ramond, Fritz Hansen, Gabriel Scott, Gan Rugs, George Kovacs, Greenington, Gus Modern, Heller, Hennepin Made, Herman Miller, Hinkley, Hubbardton Forge, Hudson Valley Lighting, Humanscale, Hunter Fans, Huppe, Iittala, J. Adams & Co., Juniper Design, Kebe, Kichler, Knoll, Lafer, Lafuma, Lechuza, Loll Designs, Loloi, Louis Poulsen, Luceplan, Lyon Beton, LZF, Magis, Marset, Maxim Lighting, Metropolitan Lighting, Midj, Minka Aire Fans, Minka-Lavery, Mitzi - Hudson Valley Lighting, Modern Fan Company, Modern Forms, Modloft, Modloft Black, Monte Carlo Fans, Moooi, Moooi Carpets, Nanimarquina, Nelson Bubble Lamps, Nomon, Oxygen Lighting, Pablo Designs, Petite Friture, QLOCKTWO, Quorum International, Regina Andrew, Robert Abbey, Roll & Hill, RS Barcelona, Savoy House, Schonbek, Sea Gull Lighting, Secto Design, SONNEMAN Lighting, Stickbulb, Studio M, Tech Lighting, Teckell, Terzani, The Great Outdoors: Minka-Lavery, Toulemonde Bochart, Troy Lighting, Vibia, Visual Comfort, Vitra, Vondom, WAC Lighting, Zaneen Design

Some eligible brands may include items that do not qualify for this promotion. This list is subject to change at any time. Clearance, light bulbs and some sale items are also excluded from this offer. Cannot be combined with any other offers or past orders.